5 ON YOUR SIDE
5 On Your Side is a series of reports by CHANNEL 5 NEWS. It is designed to help you, our viewers in the Rio Grande Valley. It can be about health, education, consumer issues, crime or simply about solving your problem.
McAllen Man Wants Company to Complete Repairs on AC Unit
He said his house has to stay at a certain temperature due to his health problems.
La Feria Homeowner Expecting Repairs to Leaky Roof
The woman paid a man $1,000 last year to add a protective coating to her roof.
Man Wants Refund after Pool Not Complete
A valley man is looking for a refund.
No Repairs Made Months After Insurance Check Cashed
The insurance company said two signatures are required to cash a check.
Donna Woman Wants Used Car Dealer to Fix Her Car's Transmission
The woman said she wants the place she bought it from to finish the job.
Donna Woman Receives Answers from A/C Company
The company reached out to the woman and offered to help.
Weslaco Woman Calls on City Public Works to Fix Flooding Pothole
The woman said the city has looked at it for years but doesn't do anything to fix it
Employee Missing Paycheck from Closing Home Health Company
He said his direct deposit check didn't go through
Brownsville Man Questions Car-Cluttered Street
An investigation is underway by the city to determine if a man is in violation of running a business.
Disabled Man Thanks AEP for Fixing Power Line Issue
A Mercedes resident said his health could be in jeopardy.
Organization Questioned for Using RGV Photographer’s Photos
The man said he did not sign a contract with the organization
Father Upset with BISD Over Lack of iPads
The school district contacted parents letting them know about the devices.
Customer Wants Company to Repair Leaky A/C Unit
He said he began noticing problems with the furnace four months after the purchase.
Hidalgo Co. Woman Upset with Malfunctioning Washer
The item was placed on a recall list along with more than 30 other models in November of last year.
Cameron Co. Elderly Man Gets Electricity Reconnected
He said county inspectors approved of the meter almost a week ago.
Several Mercedes Departments Spearheading Cleanup Efforts
A man said he found two venomous snakes in his backyard.
Refund Compromise Reached for Unrepaired Vehicle
A man said a company charged him but didn’t fix his car.
Pack of Dogs Causing Safety Issues in Fronton Neighborhood
A Starr County judge said officials discussed a leash law.
Business Owner Claims Delay in Sign is Hurting Company
She placed an order for a sign more than a month ago, but it’s still not complete.
STC Student’s Disability Placard Questioned by Campus Security
Campus police said they’ve seen a growing problem with people illegally parking in handicap spaces.
Brownsville Doctor’s Office Waiting for Refund from Phone Company
The office decided to downsize their phone lines after moving.
Cameron Co. Man’s Shuttle Service No Longer Needed at Airport
The exclusivity of a new company is an effort to have all transportation needs met at Valley International Airport in Harlingen.
Hidalgo County Residents Concerned with Roadside Junk
People who dump illegally in the state of Texas can receive heavy penalties.
Weslaco Veteran Requests Help with Plumbing Issues
The veteran said he spoke to the landlord about the problems.
McAllen Woman Wants Faulty Air Conditioning Unit Gone
Its sale will help pay the remaining balance owed to the air conditioning company.
Weslaco Residents Call for Internet Service in Subdivision
The subdivision’s homeowners association is currently negotiating with a service carrier.
Man Upset With Weedy Lot Next Door
The man said he tried contacting officials to cut the grass.
Organization Offering Help to Elderly Job Seekers
A man said he’s struggling to make it by with his Social Security checks.
Mercedes Woman Concerned About Flooding Near Home
A local construction company is replacing drainage pipes.
Potholes Creating Challenges for Disabled Cameron Co. Resident
The resident tried contacting the city and the city to fix the road.
La Feria Diabetic Patient Seeks Assistance with Paying for Medication
The man said he applied for a program and struggled to get his provider’s approval.
Donna Woman Unable to Pay High Water Bill
The woman said her bill is nearly $1,000.
Cowboy Fans Feel Duped after Spending Thousands for VIP Seats
The charter bus tour said they could refund part of the customers’ money.
Prolonged Vehicle Repair Leaves Man Frustrated
The man said he paid $900 upfront for the repair and a five-year warranty.
Hidalgo Woman Wants Money Back for Incomplete Renovations
A family friend suggested a remodeling company.
America’s Last Patrol Helps Valley Veteran
The Elsa family also received some extra cash for the holidays.
Resident Seeking Answers after Noticing Missing Tax Payment Checks
The Hidalgo County resident sent three checks to the tax office.
Santa Rosa Man Concerned Over School Zone Speedsters
According to TxDOT, more than 600 accidents occurred in school zones last year.
Donna Business Fails to Compensate Woman $10K
Texas has legal loopholes that make it really difficult to collect a judgement on certain individuals.
Couple Wants Refund After Faulty Fix to Roof
They said in addition to the poor job, they also found out they were being overcharged.
Donna Fire Crews Investigating Apartment Blaze
All occupants of the apartments will be accommodated by the Red Cross.
CBP Advises On Holiday Travel Wait Times
Customs and Border Protection is advising travelers going into the U.S. from Mexico on how to cross efficiently.
Mercedes Resident Concerned with Safety After Shooting
"It sounded like gun shots, at least 6 rounds shot off," said Garcia who lives close by the incident.
Families Homeless After Donna Fire
Several families are without a home after an early morning fire Sunday.
Body of Missing Man Found in a Resaca
Brownsville Police recovered the body of a man reported missing on Thursday.
Links for Consumers
Below is a list of links that may be helpful in assisting consumers and residents:Better Business Bureau
Texas Attorney General's Office
- Find out what agencies oversee licensing
- Report Towing Trouble: Texas Department of Licensing & Regulation
Locate sex offenders by name, address, or zip code: