Posted: Feb 15, 2013 8:46 PM
Updated: Feb 15, 2013 10:02 PM
WESLACO - A Rio Grande Valley woman says cyber criminals tried to trick her into surrendering access to her computer.
Sandra Sauz said a man claiming to be a Microsoft employee called her to tell her there was a problem with her computer.
"I always look at my (caller) ID. It said name unavailable," Sauz said.
The man told her Microsoft's security department had noticed her information was at risk.
"They said, ‘do you have your computer on? somebody is trying to hack your computer. We're getting an alert.' I said, ‘yeah, I do have it on,'" Sauz said.
Sauz began to wonder if the caller really was a Microsoft employee.
Her husband took the phone and told the caller thanks and hung up.
Consumer advocates said he did the right thing. Companies like Microsoft do not monitor computers without the owner's request.
"We have everything on our computer. My husband pays all of our bills on our computer. Our Discover Card ... our Express, I mean everything is there," Sauz said.
"I said, ‘oh my gosh, I'm going to call my kids. I'm going to call as many people as i can," she said.
Dolores Salinas, with the Better Business Bureau said cases like Sauz's are too common.
"Treat every call as a suspect call. Treat every person as if you don't know what they're after," Salinas said.
The FBI is investigating the case. Computer hacking is a federal crime.
"I'm luckily I didn't fall for it," Sauz said.