Posted: Jan 25, 2013 8:59 PM
Updated: Jan 25, 2013 10:00 PM
ALAMO - A woman was able to recover thousands of dollars from a company after they failed to deliver her new mobile home.
Araceli Flores said she used her savings to start a new life in the Rio Grande Valley.
"I just moved from Dallas in April. I was trying to get my own place ... to get my mobile home, my lot," Flores said.
Flores said she paid Orangewood Mobile Homes $4,000 as a down payment in October.
"They told me it was going to take from four to six weeks for me to get my mobile home," Flores said.
Weeks went by and Flores did not hear from company representatives.
She began to press them for answers.
"They told me that it hadn't arrived. I said, ‘when am I going to get my mobile home? What's going on?' They started giving me stories about it," she said.
That's when she decided to get her money back.
Orangewood representatives helped fill out a reimbursement form. Flores said the company's owner, Oscar Naranjo, told her he would write a check the next day.
"He told me that he was going to be there at 10 a.m. We waited until almost 3 p.m. He finally arrived at the place and he gave me a check," Flores said.
The problems continued when she tried to cash the check. The check did not have sufficient funds.
CHANNEL 5 NEWS called Orangewood Mobile Homes to get answers.
"She requested her down payment. She was given a check. I myself deposited a check, that bounced, you get that, it's the nature of the business," Naranjo said.
Naranjo said he tried to give Flores a cashier's check the second time, but she refused.
"I called her up and told her, ‘there's a cashier's check for you, come pick it up.' She says, ‘no, my bank is going to re-run the check,'" Naranjo said.
The check bounced a second time. Naranjo said that happened because she tried to cash the check too soon.
Naranjo on Friday met Flores with a cashier's check for the $4,000.
"I've already got Ms. Flores a cashier's check here for $4,000, and not because you guys are here ... There's always three sides of every story," he said.
The Better Business Bureau has given Orangewood Mobile Homes an F rating for failing to respond to a customer complaint.