Prolonged Vehicle Repair Leaves Man Frustrated

Posted: Updated: Dec 01, 2016 10:54 PM

MCALLEN – A Rio Grande Valley man said a local auto repair shop is taking way too long to fix his vehicle.

Ricardo Gomez said he’s been without his 2006 Nissan Altima since late September.  He initially took the vehicle for engine work at Texas Auto Shop Service in McAllen last August. He paid $900 upfront for the repair and a five-year warranty.

However, he experienced more issues with the car several weeks after. Gomez took it back to the shop where Garza agreed to fix the issue at no charge.

“It’s already four months that he’s had my car, and I’ve only had it for three weeks,” he said.

Gomez said it’s been too long and he’s getting fed up. He said it’s difficult to visit his loved ones without his car.

“I’ll leave him a message and he won’t return my calls. He knows it’s me calling. That’s why I need your help,” he said.

CHANNEL 5 NEWS reached out to Texas Auto Shop Service. Rafael Garza, owner of the shop, declined to be interviewed.

We spoke with Garza off camera. He said he took the car to a specialist to ensure the work in the engine is done correctly. Garza said he also ordered several special parts for the vehicle. They’re expected to arrive by Friday.

Gomez said he’s heard the same excuse for a while.

“I went by last week to see it, and he told me, ‘Here it is and I’ll promise you I’ll get it out as soon as possible,’” he said. “It still looks the same. It looks like he hasn’t even done anything to it.”

Garza argued there’s no benefit for him to keep the car at the shop. He said he just wants to make sure he does a good job.

Count on CHANNEL 5 NEWS to bring any more updates on this case. 

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