Customer Wants Company to Repair Leaky A/C Unit

Posted: Updated: May 23, 2017 08:28 PM

WESLACO – A Rio Grande Valley man said his A/C unit isn’t working properly. He said it’s under warranty and wants the company to fix it.

Resident Isabel Munoz said he’s paid hundreds of dollars to get his unit looked at. He showed CHANNEL 5 NEWS an invoice where he paid $1,650 for it in 2016.

He said he began noticing problems with the furnace four months after the purchase.

Munoz said technicians from Advanced Air would add Freon, but the gas still continued to leak. He said it was a second opinion from a different company that made him understand the issue, a leak in a coil.

“He opened it up, looked around and did find a pinhole-sized hole that is leaking Freon from the actual brand new unit,” he said. “That’s $540 worth of Freon that was wasted because one person, the initial guy the put the unit, did not do his diligence and check for leaks properly.”

Munoz said he has a one-year warranty on the furnace through Advanced Air. He said he contacted the company several times.

He said he originally wanted the whole unit replaced. But now he just wants the issue with the coil to be fixed.

“I went ahead and left a message. The message said, ‘Look, let’s go ahead and handle this is a decent way,” he said.

An online search through the Texas Department of Licensing and Regulation showed us the company is registered to Rosendo Barrera.

CHANNEL 5 NEWS called him looking for answers. The person on the other end of the line declined to give us their name, but did say they had tried resolving the issue with Munoz in the past.

“I told him we could replace that for him and he wanted the whole thing replaced. That’s not the way it works. They’re not going to give him a brand new unit, just go replace it,” he said. “I told him that they would give him a coil to get replaced, but he didn’t want that. We didn’t know what else to do.”

The person added that a less than friendly attitude over the phone from Munoz caused the company to stop answering Munoz’s calls.

We reached out to Dolores Salinas with the Better Business Bureau to see what could be done for a customer in this situation.

“If he’s already gotten an estimate or a diagnosis from another company that there is a problem that has been there initially, then the company that originally installed should come forward and take care of their customer because that’s what a warranty is for,” she said.

Munoz said he’ll still be waiting to hear from Advanced Air with less than a week to go until the warranty expires.

Salinas added Munoz can contact the manufacturer of the furnace to see if they can help with the issue. She said he can also file a complaint against Advanced Air with the BBB.  

So far, Salinas said she hasn’t received any complaints against the company.

Count on CHANNEL 5 NEWS to keep you updated on how the situation is resolved.  

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