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Ford to open truck owner-oriented call center in Houston

1 year 3 months 1 week ago Thursday, May 02 2019 May 2, 2019 May 02, 2019 12:05 PM May 02, 2019 in News - AP Texas Headlines

HOUSTON (AP) - Ford Motor Company plans to open a customer service call center in Houston that will mean about 500 jobs.

The Michigan-based automaker on Thursday announced the customer service facility will focus on truck owners. The nationwide contact center opens Monday.

A Ford statement says the center will be the prototype for all Ford call centers globally. Service experts will stay with the truck customer from first contact until the issue is resolved, rather than sending the caller to other departments.

Company officials say it's an effort to provide more personalized service to Ford customers.

Copyright 2019 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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