Several South Texas Counties Experiencing Phone Outages

6 years 8 months 3 weeks ago Monday, March 06 2017 Mar 6, 2017 March 06, 2017 4:52 PM March 06, 2017 in News

UPDATE (8:00 p.m.): Hidalgo County sheriff officials said a communications fiber optic line was cut in Raymondville causing issues with phone lines on Monday.

They said repairs are expected to happen between 12 to 14 hours.

The Hidalgo County Sheriff's Office urge people to keep using the numbers provided below. 


WESLACO – The 911 emergency systems are currently down for some counties due to a major outage with the AT&T phone service.

The Lower Rio Grande Valley Development Council’s 911 Director Sergio Castro said the Valley’s 911 system itself is okay.

Castro said AT&T is having phone outages throughout the state of Texas. He is asking the public to be patient as response times will be delayed.

CHANNEL 5 NEWS reached out to AT&T and they said a fiber cable was cut and is currently being repaired. They do not have an estimated time when it will be operation again.

The Hidalgo County Emergency Management Coordinator Ricardo Saldana said 911 systems are still down for some cities in Hidalgo County and Willacy County.

Saldana explained the sheriff’s office and police departments are using the Regional Radio System to communicate the type of emergency in place.

Castro said that all 911 calls are transferred to the Hidalgo County Sheriff’s Office and to expect delays.

At this time, city officials are asking the public to monitor their social media accounts and websites.

The Hidalgo County Sheriff’s office said if someone does have an emergency to call 911. For someone who has a non-emergency call, the numbers to call are:

  • 956 – 289 – 0375
  • 956 – 648 – 3115
  • 956 – 239 – 1694
  • 956 – 289 – 0457

Check back for updates.

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