Valley Woman Requesting Reimbursement for Towing Fee

3 years 10 months 1 week ago Thursday, April 27 2017 Apr 27, 2017 April 27, 2017 5:50 PM April 27, 2017 in News

HARLINGEN – A Harlingen woman wants a towing fee reimbursed after she says apartment managers failed to properly inform tenants about new guest parking rules.

Resident Stephanie Montes said she’s lived at the Sunquest Apartment complex for two years. She and other fellow tenants signed a contract with a towing company after the administration changed the parking policy.

“They started working with a company called Grizzly Towing out of Donna to tow vehicles,” she said.

Montes said she read and signed the contract. However, she said there was no information explaining proper guest parking assignments.

She said she went into the office to ask about guest parking rules.

“Yes, we need parking permits. But I was told that our guest only needed a parking permit only if they were going to be here three consecutive nights,” she said.

Montes said her mother came by to babysit her children a few weeks ago. She said the parking rules didn’t outline where her mother should have parked.

Both were surprised to see the vehicle had gone missing.  

“By the time we came out, the Grizzly Towing had towed her vehicle and they said it was because she wasn’t in the designated visitor parking,” she said.

Montes said they were given no choice but to head to Donna to recover the car. She said they were forced to pay $298 to Grizzly Towing.

“There are not even signs that say guest parking. So there is an invisible line. You can park here but you can’t park here. That’s what I’m upset about,” she said.

The tenants said she’s isn’t the only to have had guests' vehicles towed. She said it’s happening often due to a lack information.

CHANNEL 5 NEWS looked at the contracts Montes signed. We did not see anything clearly explaining where guests should park.

We also tried to speak to management at Sunquest Apartments and Grizzly Towing for answers. Both refused to speak to us.

Montes said all she is asking is to be reimbursed for the towing fee she paid. She added she’s considering taking the owners of the complex to a small claims court.

Count on CHANNEL 5 NEWS to bring you more details as they become available. 

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