GAO Report Prompts VA to Improve Appeals Process

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HARLINGEN – A new report from the Government Accountability Office has the Department of Veterans Affairs making changes to expedite response times in the appeals process. 

Local veteran Ruben Cantu says he’s been fighting for full benefits for his hearing loss and back problems since the 1980s.

In testimony before the GAO, VA Undersecretary for Benefits Paul Lawrence says his office is working a backlog of claims.

Lawrence says faster computers will help to get through the large pile of claims.

KRGV’s Frank McCaffrey explains how the changes will improve the appeals process.

Watch the video above for the full story.


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