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5 on Your Side: Retired Brownsville teacher with cerebral palsy denied USPS door delivery service

6 months 1 week 1 day ago Wednesday, November 17 2021 Nov 17, 2021 November 17, 2021 4:35 PM November 17, 2021 in News - 5 On Your Side

For some - simple tasks like going out to grab the mail are so easy, we take them for granted.

But for people like retired Brownsville teacher Penny Metcalfe, it’s not so simple.

Metcalfe was born with cerebral palsy and has had her mail delivered to her door to accommodate her for the last 21 years.

“There's no accessibility to the mailbox,” Metcalfe said. “Other people can drive by, jump out of the car, I can't do that."

Metcalfe uses the USPS Hardship Door Delivery Service, where her mail is dropped off at her door. She recently received a notice telling her that mail would have to be picked up at the neighborhood box.

She spoke to a USPS supervisor at the post office for help.

"She said, ‘Well, you have people to help you so no, you don't have a hardship,'” Metcalfe said.

When Channel 5 News reached out to USPS for a comment, a representative said they were looking into the matter.

While she hopes the Brownsville post office will come around, Metcalfe said it's her community she's most worried about.

"There's many more people that maybe even have a worse situation than I do that really need that help,” Metcalfe said.

Shortly before the story went on the air, USPS sent Channel 5 News the following statement:

"In this specific case, regarding hardship delivery for a local Brownsville customer, the situation was successfully resolved and delivery for this customer has resumed. We regret any inconvenience that may have been experienced.” 

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