BROWNSVILLE – A Harlingen fashion designer says all her clothes disappeared without a trace before a big show.

Laisa Macias tells CHANNEL 5 NEWS it took her several months of work to prepare for a fashion show. She says a UPS store in Brownsville misplaced all her clothes and so far, she’s not getting any answers.

“Anybody that I design for is going to stand out in a crowd,” says Macias.

She says her fashion label, Lala, is named after a very special person.

“My grandmother passed away in 2007, and she’s the one who taught me how to sew. She was actually a seamstress as well,” she says. “And I wanted something to keep me connected to her.”

Macias says she recently invested all her passion, creativity, money and time to her recent collection, set to be featured in an upcoming show in Dallas.

She says 10 of her handcrafted outfits were put in a box and shipped from the UPS store to Fort Worth.

But the clothes never got to their destination, says Macias. “It was just – it’s super heartbreaking. It’s just stress to the max.”

The fashion designer says she called UPS every day looking for answers. She says the last destination she tracked it to was Louisville, Kentucky, where the UPS air carrier hub is located.

Macias tells us she hasn’t gotten the response she’d like from the company.

“Everybody that I talk to was just really like, ‘There’s no information. There’s no update. We cannot help you. The only thing you can do is call back.’ That’s it. That’s what I got every single time,” she explains. “I mean, I know that they probably – I can’t be the only one and they hear it every single day but – maybe not everybody’s package is that personal. It was like my heart and soul in there.”

CHANNEL 5 NEWS visited the UPS store on Price Road, where the package was shipped from.

The manager of the store did not give us an on-camera interview but told us that a claim was filed and it was under investigation.

We also reached out to UPS corporate. The company’s spokesman, Matt O’Connor, says they’ve launched another investigation into the case.

He says they’re hoping to track down the package in time for this weekend’s fashion show.

“I just want the package back. That’s all I want,” says Macias. “It’s just a lot of hard work, you know.”

She says she also wouldn’t mind an apology from UPS.

The fashion show has a cut-off date for when designers can submit their pieces. Given Macias’ circumstances, they’ve given her a chance to showcase whatever outfit she can come up with.

She says she’ll be showing three outfits.

Count on us to keep you posted on what UPS says.